A Note from AWHR on Coronavirus
COVID-19 - Online Resources
Our team is prioritizing high-risk, emergency claims to meet our customers' needs. We will continue to work on all other claims and appreciate your patience with potential delays in these unprecedented times.
Your safety and peace of mind are of utmost importance to us. We at AWHR want to let you know that we remain committed to customer service and we will be available for you , to the extent conditions allow.
Rest assured that we have taken action and our team is working diligently to maximize our ability to serve our customers, but please keep in mind that current events related to COVID-19 will impact our normal operations. Current or future government restrictions in some areas may prevent service providers from promptly responding to claims.
Online Account Portal
If you need to make a payment, you can do so through our payment portal . If you are using the portal for the first time, you will need to follow a few simple steps to establish an online account with us.
If you haven't set up your online account yet, we encourage you to do so - it is quick and easy.
Frequently Asked Questions
Visit our frequently asked questions for common questions on your water heater rental.
Especially during these times, please make sure all of your contact information is up-to-date so that we can keep you informed and updated.
You can reach our dedicated support team by:
- calling us at 866-675-2947, 8am-10pm EST Monday-Friday and 9am-6pm EST Saturday-Sunday
- emailing us at firstname.lastname@example.org
Where to Learn More
For additional information about COVID-19, visit the Centers for Disease Control at cdc.gov or your local health department website.
Please stay safe, and thank you for choosing AWHR.