A Note from AWHR on Coronavirus

COVID-19 - Online Resources

Due to government health and safety directives and other events beyond our control related to COVID-19, our contact centers are currently unavailable. Our team is prioritizing high-risk, emergency claims to meet our customers' needs. We will continue to work on all other claims and appreciate your patience with potential delays in these unprecedented times. To file a claim email us at customerservice@awhr.com. Please include the name on the account, the account number and the reason for the claim.

Your safety and peace of mind are of utmost importance to us. We at AWHR want to let you know that we remain committed to customer service and we will be available for you , to the extent conditions allow.

Rest assured that we have taken action and our team is working diligently to maximize our ability to serve our customers, but please keep in mind that current events related to COVID-19 will impact our normal operations. Current or future government restrictions in some areas may prevent service providers from promptly responding to claims.

Online Account Portal

If you need to make a payment, you can do so through our payment portal . If you are using the portal for the first time, you will need to follow a few simple steps to establish an online account with us.

If you haven't set up your online account yet, we encourage you to do so - it is quick and easy.

Frequently Asked Questions

Visit our frequently asked questions for common questions on your water heater rental.

Especially during these times, please make sure all of your contact information is up-to-date so that we can keep you informed and updated.

Contact Us

Get in touch with our dedicated support team by sending an email. Visit our contact us page to learn more.

Where to Learn More

For additional information about COVID-19, visit the Centers for Disease Control at cdc.gov or your local health department website.

Please stay safe, and thank you for choosing AWHR.